Order Management Overview

Oracle Order Management enables you to create sales orders for multiple sales channels, price sales orders, check availability of products, schedule product fulfillment, schedule and plan shipments, ship deliveries, and track shipments. Oracle Order Management consists of Oracle Order Management, Oracle Shipping Execution and Oracle Pricing.


Objectives of Oracle Order Management

• Improve Operational Efficiency for Order-to-Cash Process
• Reduce Errors and Delays Though Order Validation and Automatic Defaulting 
• Provide order status in timely basis with Drop Ship Support for better order tracking 
• Boost Business Execution by Providing Timely Alerts and Shipping Status On the Go 
• Automate complex sales order processing and provide flexible sales order workflow
• Automated Fulfillment which decreases time to revenue

Key Functions of Oracle Order Management

Sales Orders

• Order Entry/Shipping with user-defined defaults and order templates.
• Automatic item pricing and discounts.
• Create a single order for multiple shipments and different dates, Ship To addresses, shipping methods, and shipping sites.
• Control order updates with security rules.

Pricing and Discounting

• Create flexible, multilevel, currency-based price lists.
• Create automatic and manual discounts based on item, item category, customer, customer classes, customer agreement, purchase order, or order type.
• Create fixed-amount, percentage, dollar, or unit volume discounts.
• Create rule-based pricing structures.

Delivery-Based Shipping

• Ship a delivery partially or completely to a specific customer.
• Create a departure, assign deliveries to the departure, and ship or backorder the departure.
• Control the confirmation of partial shipments.
• Record multiple freight costs for a pick slip.
• Enter individual and ranges of serial numbers for item control.

Drop Shipments

• Determine the item to be fulfilled from warehouse or sourced externally at entry time or scheduling.
• Reduce order fulfillment time by streamlining the process to create purchase orders, releases, or requisitions for the drop shipment order.
• Track the purchase orders status for the drop shipment order.
• Invoice your customers after the products have been shipped.
• Process drop shipment return to supplier or receive products into your inventory.

Order Holds

• Apply holds to items, customers, sites, or orders.
• Hold orders at any step of the order process.
• Control hold updates by user.
• Track placed and removed holds

Credit Checking

• Automatic credit check during order entry, picking and shipping.
• Set customer credit limits per order and for all orders.
• Assign tolerances per order for all orders.

Returns

• Enter customer returns by item, sales order, purchase order, or invoice.
• Create replacement orders.
• Automatically create credit memos or on-account credits.

Open Interfaces

• Import sales orders from external systems using Order Import.
• Import shipments and shipping update details from shipping systems or data collection devices.

Order to Cash Process

The Order to Cash Process is as follows

• Entering and booking the sales order
• Scheduling the sales order
• Picking (Issuing) and shipping the sales order
• Creating receivable Invoice
• Creating the receipts
• Creating remittances
• Transferring accounting entries to GL